We are a Multi-Carrier, so not every service we offer has access to every option.  If you are changing your plan, are unsure of which plan you are currently on, or which options you have for your service, please contact the store first.  Your payment may not be applied without doing so, or the order may be cancelled and then refunded if the plan paid for is unavailable for your phone number.

Phone plans have to be manually added by staff. As such, it may take up to 2 hours during normal business hours for your payment to be processed, and up to another 30 minutes for the phone to activate.  If you are making a payment after hours, your payment won't be processed until the next business day by 11 AM. 

Once a phone plan has been added to a phone number, we will be unable to refund that payment.